Saturday, 31 March 2012

WCA/ESA - Performance measurement - no intention!

Some more on this issue of performance measurement through a more recent FoI request:

QUESTION:
Dear Department for Work and Pensions,

On Page 68, paragraph 273 in the publication “Social Justice: transforming lives”
(http://dwp.gov.uk/docs/social-justice-transforming-lives.pdf), Iain Duncan-Smith states that one of the cornerstones of success will be to “agree clear parameters for success”. What such parameters were agreed and are in place to measure the success or otherwise of the WCA? Please also provide the data history for each parameter.

ANSWER:
 There are no specific targets set for the WCA, other than for it to be as fair and accurate as possible.


It appears Government Ministers can say what they like to impress, even if it is an outright lie.

Friday, 30 March 2012

Exposing the WCA charade (1)

Although its failings are pretty clear to anyone who has experienced a WCA, DWP still insists it is fine and doing the job for which it was intended, which from their point of view (rather than ours) is perfectly true.

They claim their ‘model’ is objective and fair, whereas it is based on little more than political dogma and a dim view of pretty much anyone claiming benefits – we are scroungers first, deserving second, likewise obvious to anyone close.

It is important to continually expose their pretence for what it is and how better than in their own words.  I have therefore tried to use assorted FoI requests to extract if not a clear admission, an admission by inference – often what they will not say is as informative as what they will say.

This is the first of probably many and relates to the FoI request at http://www.whatdotheyknow.com/request/fit_for_work_decision_dm_or_hcp#incoming-269396


Who ACTUALLY decides what and how well qualified they are to do it is a pretty key issue in relation to duty of care over the claimant/patient. As a result, DWP has to apply “post-decisional justification”, i.e. construct an argument that justifies what it has already done, regardless of the logic, or lack of it, involved. If it does not, its entire policy is undermined. This is what we have here.

However DWP attempts to disguise the fact, the KEY issue in this process is my fitness to work – if I am not, I will automatically be paid ESA, if I am, I will not receive a payment. Note that there are no recorded cases of an individual being deemed fit to work, but still awarded ESA or vice versa.

DWP DMs cannot decide fitness to work because they are not medically trained. Atos HCP cannot decide on ESA payments as they are outside of the public sector, so DWP has to juggle with words that suggest clarity and a clear demarcation to show all of the power sits with DWP and Atos is wholly subservient, when in fact the decision is in effect made by the Atos HCP. Remember too that what HCPs do is totally dictated by DWP, so they must be working in complete harmony.

The charade is further maintained by the claim that DM’s consider more information than HCPs – mmmmmm!

Firstly, as the decision should follow the WCA promptly, there is very little opportunity for anything new to arise. Secondly, if it did, chances are it would be medical, which a DM is not qualified to interpret and assess. Thirdly, according to the WCA Handbook, an HCP MUST have ALL relevant medical information to construct the WCA to best effect, so again what extra would a DM have?

DWP does nowhere near enough to coach claimants towards and through a WCA and one has to ask why. Could it be that they have a vested interest in HCP “errors” to further justify the valuable role a DM has to play? You can work that out for yourself.


Saturday, 24 March 2012

The WCA - DWP exposed in their own words (as it were)

This is constructed from a series of FoI requests of DWP.  The main thread is referenced below, but there are a few others.  The first part of this blog is the final annotation left on that thread.

I have closed this FoI Act request, but will leave a summary here to hopefully save other people time.
This is actually a very important issue and the reality is self-evident to anyone who has been through a WCA.  The difference here is that the indictment is based on DWP’s own responses to a series of connected questions.
1)      Although DWP “has no recorded information”, it is still insistent that GPs are not equipped to assess capability to work.  It can produce no evidence to support this and cannot see that it is at best ‘opinion’, certainly not fact.
2)      It has now to maintain this unsubstantiated position otherwise it undermines the whole outsourced HCP/DM concept.  It is not well known for admitting mistakes.
3)      It says this despite the fact that GP training includes this very subject and the BMA promotes the occupational health skills of its members to industry, the result being that many GPs are retained by companies for exactly this purpose.
4)      The clue is maybe in the DWP phrase “according to legislation”, which tends to imply that it has been drafted to sit outside of a GP’s expertise.  Firstly, I do not think this is the case – GP’s are perfectly well qualified.  Secondly, if you can teach it to an HCP in a few weeks, you could teach it to GP’s too in probably less time with must better results.
5)      GPs engaged for occupational health advice will become very familiar with the working environment of their clients and be able to meaningfully compare individual capabilities with known work situations.  By contrast DWP believes that there is something called “general work” although it cannot define what it is or define its characteristics.  It can however deem people fit to do it without knowing what “it” is.
6)      DWP still disingenuously maintains that a DM only makes an administrative decision over ESA payments.  It has to say this because DMs have no medical expertise.  It also cannot allow Atos to be seen to be making benefit decisions, so it has created a hole for itself.  The ESA decision is a direct result of ability to work – once you have established the latter, the former is obvious.   So who decides fitness for work – DM? (not medically equipped) or HCP? (outside of the public sector).   DWP talks around this question, but cannot/will not answer it.
7)      It (DWP) will not state that its overriding priority is patient well-being.  This is a grave concern.  It tries to suggest that the ESA decision means the same thing, but of course it does not.  This is precisely the difference vs. The NHS.
8)      It will not admit it has a duty of care.  In countermanding my GPs opinion, the DM must assume the responsibility my GP accepted and never contested i.e. for my health & well-being.  If my health suffers as a result of the DM’s decision, he/she is culpable, without doubt.7
9)      It also disappears up its own backside over the issue of clinical expertise.  Depending on what question you ask, an HCP need it or not.  Physios (with all due respect) have limited clinical expertise, so DWP has to say that its process doesn’t need much.  If you ask about complicated conditions, medication cocktails and side-effects, HCPs suddenly become qualified to make assessments comprehensively.  Sorry DWP, again, you cannot have it both ways.
In conclusion, the fact that DWP will not make clear statements speaks for itself.  The ONLY interpretation (they cannot suggest another) is that they are driven to reduce welfare costs come what may and will continually manipulate the rules to achieve whatever £  maximum it has in mind.
It knows that working from the bottom up with patient health as top priority might exceed its spending target, so it has to construct a process under its own control that it can be sure will not.
It will no doubt continue to try to convince us all otherwise in the same transparent manner.

Thursday, 22 March 2012

WCA – Surreptitious gathering of information

As I’ve mentioned before, Atos (with DWP’s sanction) uses a number of heavily disguised questions to extract what they consider to be the “truth” from claimants during a WCA.   I have therefore been exploring other areas where other undeclared practices may be taking place, one of which is here.
It is about the use of Voice Risk Analysis (VRA) software, which supposedly is able to detect lies told in a phone conversation.  The innocuous name, is of course all part of the disguise.
In summary, DWP says
1)      It does not use it anywhere within DWP.  It was tested, but found to be too unreliable.  No doubt they will try again at some point.
2)      It does not require any of its business partners to use it.  As this does not mean they do not, I pursued this further with particular reference to Atos.  The response was:
3)      There is nothing in the contract prohibiting Atos from using it, nor penalising them if they do.
4)      If Atos wished to start using it, they would be obliged to seek authority from DWP (note only “obliged”).
5)      Atos could not be using it without DWP’s knowledge.
Unfortunately, because of 3), 4) & 5) presuppose complete trust in Atos to follow what looks like no more than a “gentleman’s agreement”.  Knowing what I know about them (including the way they have chosen to apply LiMA, I could not muster enough trust to disregard this possibility.  Likewise with DWP itself – I would not put it past them to say to Atos: “If you start using VRA, just don’t tell us”, the consequences of which would be:
·         No threat or risk or retribution to Atos from DWP
·         DWP can “legitimately” say ‘not to our knowledge’ whenever they are asked through FoI or any othger route.
My (slightly paranoid) advice as always would be to plan around the worst scenario – assume anything could be going on until you can categorically prove it is not.



Wednesday, 21 March 2012

WCA - Underhand questions - be on your guard

The answers given to a variety of seemingly innocent and innocuous questions posed within a WCA can have a very precise interpretation by Atos and/or DWP. Some examples are:


Visiting a supermarket
ability to walk unaided, without pain or exhaustion for 800m+
Driving a car for 10 – 15 minutes
ability to self-propel in a wheelchair 200m+ without pain or exhaustion
Walking 30m
ability to walk 60m on the basis of 30m outbound + 30m return journey
Use a bus
ability to stand in a queue for 30+ mins
Watch films on TV
ability to sit continuously for 90+ mins
Watch soaps on TV
ability to sit continuously for 30 mins.
Holiday to Cornwall
ability to sit for 3 hours at least
Appointment 30 mins late
sat in the waiting room continuously for 30 mins


DWP will not confirm or deny if there are any others

Does Chris Grayling Have Any Idea What is going on (rhetorical)?

DWP recently admitted that it has not, does not and will not be tracking the critical success parameter right-first-time-decision-making.  It seems from this extract from Hansard that they have no inclination to measure the performance of any of their policies.  There is of course only one reason why they don’t want to know.
Work Capability Assessment
Andrew Stephenson: To ask the Secretary of State for Work and Pensions what assessment he has made of the effect that people being found fit to work following a work capability assessment has had on the level of unemployment in the latest period for which figures are available. [98801]
Chris Grayling: No assessment has been made and to do so would incur disproportionate cost.
The Government do not believe that it is acceptable to write people off to a lifetime on benefits because they have a health condition or impairment. Many people with health conditions are able to sustain and progress in employment. Evidence points to the negative impacts of being without work and that appropriate work is generally good for people regardless of whether or not they are disabled or have a health condition.
Andrew Stephenson: To ask the Secretary of State for Work and Pensions how many people found fit to work following a work capability assessment are now working in the latest period for which figures are available. [98802]
Chris Grayling: These data are not routinely available.
However, DWP has commissioned research into this as part of the wider ESA evaluation.

Sunday, 18 March 2012

More WCA dishonesty - FoI confession from DWP

When assessing mobility within a WCA, Atos HCPs are allowed to recommend the use of a wheelchair to improve mobility (if they think it will do this) for someone who does not normally use one.  They can do this without any specific discussion with the claimant or their GP.  They are not however allowed to recommend treatment – make sense of this if you can, but as unbelievable as it is, it is true.  Decision Makers are allowed to do the same thing, without specifically declaring it to claimants – all the claimant is told is that for mobility, they have scored (say) zero points.

This methodology was introduced in March 2011, presumably with the approval of Professor Harrington and is dishonest to say the least, as the claimant is not made aware of this trick before, during or after their WCA.

Through appeals, the courts have seen the injustice and dangers of DWP’s approach and have issued guidance.  From this FoI request, it appears that DWP thinks it is outside of the law and can ignore the advice.