Showing posts with label Derby University. Show all posts
Showing posts with label Derby University. Show all posts

Saturday, 10 March 2012

Where I think we are now.

I am relatively new to all of this, but there must always have been a line between who is deemed fit for work and who is not, with the former subsidising the latter and it seems that going back a few years pre-ESA, there was at least some concensus that it was in about the right place.

Unfortunately, there is no complex quadratic equation that allows you to input a few variables about a person and a totally reliable answer pops out of the end.  We therefore have to live with something that occasionally gives a wrong answer (both ways) and one of the key questions is over what initial error rate is acceptable.  I have however never heard anyone talk about what it might be, before working out how the errors are subsequently identified and corrected.

I am not sure what currently is the root cause of all the fuss.  Is it that the Government is  attempting to move the line at all, or more about where it is moving it to and how it is going about it?  That is to say, is the arguement about the “what”, the “how” or both?

I guess my starting point is based on the assumption that for a variety of reasons, the financial balance between how much is going into the pot and how much is being taken out no longer works and one of the strategies is to move the line a bit to “transfer” marginal cases from the not FFW group to the FFW group.  The aim is simply to have a bit more going in and a but less coming out.  This need only be done to a point that a satisfactory balance is re-established.  There is no “do nothing” option.

(Worth estimating at the same point how much further (if at all) this line could be moved if needed, as this will dictate future policy.)

One of my early surprises was that I could not find any kind of official launch document for Prof Harrington’s project – normally called a PID (project initiation document) or PDD (project definition document).  The critical importance of such a document is that it spells out all of the key parameters of the project – its scope, inclusions, exclusions, assumptions, objectives, success criteria etc., etc., so absolutely indispensible to the point where it is impossible to run a project successfully without one.  The first thing you do with it is to get all of the so-called stake-holders to sign it off, so at least you have a fully agreed starting point.

The first Harrington report in 2010 is full of implicit assumptions and in the absence of a PDD, it is not possible to say why.  In my view, he is trying to improve a model that is fundamentally flawed and whilst he may be to a degree successful, he is actually barking up the wrong tree.  I do not believe the best possible outcome will be good enough and it will become even more expensive as the Government overlays yet more sticking plaster.  His 2011 second report is not much different from the first one and does not set a new direction.  If one believes there is a Government conspiracy, one also has to believe he is part of it and any suggestion of him being objective goes out of the window.

For all sorts of good reasons, WCAs need to be logged on a database and quite probably LIMA can do this very effectively – the issue is over the reliability of its diagnostic algorithm and the use to which it is put.  It does allow freeform text entry by an HCP, but they are discouraged from using is as it undermines the “effectiveness” of the algorithm.  All I am saying is let’s not throw out the baby with the bathwater.

Atos is deemed outside of the remit of the Care Quality Commission, with no explanation as to why.

It is worth remembering that Atos must be doing exactly what DWP wants them to do.  Not once has DWP criticised Atos – rather the reverse.  It proudly boasts about the regularity with which Atos meets its contractual KPIs and Chris Grayling has personally written to all HCPs thanking them for their efforts.

Personally, I think the whole occupational heath thing has been over-egged.  It is not a radically new branch of medicine, just a slightly different perspective and slightly different priorities.  It does not therefore need a whole infrastructure built around it, including the accreditation from Derby University – just another one of the hidden costs.

The whole issue of accountability and potentially liability is interesting. If DWP countermands my GP’s advice, it unavoidably assumes responsibility for my health together with the consequences if it suffers as a result of what they decide.  Although the direct causal link might be hazy, there is the balance of probabilities to consider – this could do with a test case.  DWP will not categorically deny it assumes this responsibility, but equally with not accept that it must.

Likewise, they do not have an equivalent of the Hippocratic Oath and will not (as you have highlighted) state that a patient’s health is their overriding priority.  They claim to ‘risk analyse’ their FFW decisions but cannot produce the template against which it would be undertaken (essential to ensure consistency of approach) or a sample of the end result.

It’s easy to make difficult decisions if you are not faced with the consequences.

So much more could be done to allow people to better prepare for a WCA, both in relation to the information they take with them and the devious nature of some of the questions they will be asked.

LIMA aside, not only does the content of the WCA not reflect the traumas of working, but misses totally the travelling to and fro each day at fixed times and doing this every day of the week.  Everyone accepts that many conditions can be highly variable and this needs to form part of a WCA.  This is really hard to do, particularly in a one-off interview with a ‘modestly’ trained/experienced HCP, who does not fully understand my condition, the surgery I may have undergone, my medication + side effects, me, my medical history, my work etc.  THIS IS WHY THE MODEL IS WRONG. 

In addition, DWP has been massaging descriptors to cut points and has tried to suggest the changes are evidence-based.  If you look closely at the evidence they offer, it does no such thing – just another element of the charade.

There is however someone readily available who has none of these disadvantages and certain distinct advantages – my records are close to hand, there are no complicated issues of confidentiality and there are well qualified people around to provide a second opinion if necessary.  Most of all I trust all of them and by and large will do what they tell me. 

OK, in the past GPs have been a bit soft, but if we can trust them with controlling £bn of the NHS budget, surely we can get them to adjust their thinking slightly on this issue too.  If on the other hand they are so untrustworthy and unreliable how on earth can the NHS strategy be tenable. 

11,000 WCAs a week, 40,000 GPs in 10,000 practices – do the math – the marginal cost is close to zero. Scrap Atos, condense the DWP Decision Making hierarchy down to the administrators needed to start or stop ESA payments based on a FFW decision made within the NHS.  Scrap appeals in favour of an immediate second opinion, which being on hand forms part of the first decision. 

If you do not trust my GP’s integrity when assessing my ability to work, how can you trust his ability to diagnose, prescribe medication and generally act in my best interests?  If going back to work is in my best interests this is exactly what he will say.  If he has done his job thoroughly and reasoned his case logically, why should it damage my relationship with him?  On what grounds could I argue against anything he says it in my best interests?  I don’t at the moment, so why would this change?

I firmly believe that it is perfectly possible to design a process that is based on establishing consensus early on, so that afterwards everything runs friction-free.  In contrast the present system revolves around suspicion, mistrust and conflict which requires even more bureaucracy to resolve.

DWP’s view of their NHS colleagues is actually pretty insulting and one would think the BMA would react to this accordingly, but not so.  Presumably there was no reduction in GP remuneration when Atos took on this work, so could this be the reason for BMA compliance if not quite collaboration?

“Spin” is the scourge of the 21st century and we are all guilty of using statistics selectively to emphasise a point.  This just becomes a distraction.  Tribunal reversals represent less than 10% of all WCAs (confirmed by Fullfact), so the question is over whether or not this is acceptable and if not what is - so let’s agree on the best measure(s) and all track the same thing.

Tactically, the principle of removing the cornerstones on which DWP’s strategy is based is obviously very worthwhile this piece of work with BMA/BMJ is perfect if it comes off.  I’ve had a pop at Derby University over the accreditation to no avail, but worth another try from someone with a louder voice than me.

DWP also portrays consultation with people & organisations as if the all wholly agreed with its final conclusions and recommendations, which again is often not the case.  All of these organisations should make this clear as publically and as frequently as they can.

Tuesday, 28 February 2012

Atos or DWP - who is to blame???

A great deal of criticism is levelled at Atos and a good proportion of it is actually misplaced.  How many times have you seen from any level within DWP the faintest hint of criticism?  To the contrary, Chris Grayling has written personally to all Atos HCPs thanking them for their efforts.  It is perfectly clear that Atos is doing exactly what DWP wants it to do in precisely the way it has asked them to do it.
·           All of the Atos processes in and around the WCA have been signed off if not designed by DWP.
·           All of the content of the WCA has been designed and approved by DWP.
·           All of the progressive tightening and/or removal of descriptors has emanated from DWP.
·           All of the manuals and handbooks used within Atos and DWP have been designed and signed off by DWP.
·           All of the trickery contained within an assessment (the invisible wheelchair for example) is there at the behest of DWP.
·           It is DWP that misrepresents the evidence-base it claims supports may of it decisions, by portraying what is at best consultation as if it were whole-hearted support.
·           It is DWP that selectively chooses the organisations with whom it “consults”.
·           All of the changes to the appeals process to make it harder are being orchestrated by DWP.
So answering the question “What improvements should Atos make?” is not as straightforward as it seems.
One area is undoubtedly to do with the rigour with which individual HCPs perform WCAs, but be careful what you wish for.  The fact that Atos HCPs often do not follow the procedures in their WCA handbook at least provides good grounds for appeal, but conversely if they did, this opportunity would disappear.  This would then leave just the content of the WCA (its real fitness for purpose) as a generalised basis for appeal, which is a far more subjective and therefore difficult issue to address and prove one way or the other.
Another might be to ramp up the qualifications needed to perform a WCA, but there is a deeper underlying issue that determines current Government thinking.
Occupational Health is not, as some would have us believe, a radically new branch of medicine that (ironically) does not need a wealth of medical knowledge to understand.  It is in fact based on well established principles viewed from a slightly different perspective, with slightly different priorities.
The DWP theory is that as OH has only limited medical/clinical content, it does not require in depth medical training and ultimately can be distilled down into an evidence-base that can be reliably interpreted by an administrator with no medical training whatsoever.  Any similar suggestion within the NHS itself would be ridiculed – rather like my GP’s receptionist having power of veto over his recommendations.
DWP cannot however answer how on this basis, it can accurately assess factors that cannot be observed fully within a WCA, notably task repeatability over a sustained period and MOST importantly CONDITION VARIABILITY – was the day of the WCAQ a good day or bad day?  The only person who can make such an assessment is someone who fully understands the diagnosis, the treatments that have been performed, surgical remedies and the statistical range of potential outcomes, medication, side effects et., etc., etc., not to mention the complexities of mental illness - with all due respect, this needs more than a midwife or physiotherapist and a DWP administrator.
 In addition, Derby University has accredited the Atos Disability Assessment training programme, so Atos can therefore claim some legitimacy for what it is doing and even how it is doing it.  Professor Harrington as far as I am concerned is only addressing symptoms not causes and is supporting the wrong model.  It is the politicians (Tory now, Labour previously) that are driving through these ill thought through injustices, nobody else.

Thursday, 24 November 2011

WCA Accreditation by Derby University

I was quite upset when I found out about this as it gives the WCA legitimacy it most certainly does not deserve.  I decided to write to the University in case they were not aware of the full circumstances.  I have now tried three senior academics and managers plus the Freedom of Information route, but nobody is interested – vested interest again it seems.  The questions I put to them were:

1)    Do you believe in principle it is possible to perform a WCA without a definition of what “work” means, i.e. the minimum capabilities it requires?

2)    In accrediting the training, do you regard the WCA itself as fit for purpose, i.e. it is a reliable discriminator between people who are fit to work and people who are not?  I cannot imagine you would endorse a qualification that was below par.
I of course accept that you have no way of knowing how well every WCA is undertaken by a healthcare professional, but I am assuming that you are in effect saying that everyone who successfully completes the training is perfectly able to discriminate accurately.

3)    This being the case, in your view what possible explanations could there be for the fact that a significant number (40%) of WCA outcomes are overturned on appeal?  Do you feel that this high failure rate reflects at all on the training you have accredited and/or the WCA the training underpins?


The 3 people I have contacted will not reply.  The response to My FoI Act request is that “they do not hold the information”.  I suggested it would form an essential part of the accreditation process, but evidently not.

Their position is that they have only approved the quality of the HCP disability assessment training programme and stand by that decision.  They chose not to look at it in the context of errors, distress caused, tribunal volumes etc.  Their rather poor and irrelevant analogy is this:

In the same way validating the academic quality of a course in economics is not dependent on wholehearted agreement with the usefulness of the economic model being taught”.

Disappointing – I had hoped for higher moral and ethical standards in such an academic institution.

Sunday, 6 November 2011

Derby University must accept what its association with Atos means

Derby University has accredited the Atos disability training course that “qualifies” Atos staff to perform WCAs for the DWP.   It was organised by the university’s Head of Corporate Relations and it would be surprising if the university did not receive some form of recompense for their cooperation.

It is important that Derby Uni appreciates the full context of their association with Atos and the broader consequences of providing the WCA with a level of credibility & integrity it ill-deserves.

A statement from Derby Uni is below, but it hedges some key issues.  As attempts to take this further with departmental heads have failed, a request under the FoI Act might at least stimulate some interest and a response.

If you would also like to express your views, contact details are on their website

1.    Do you believe in principle it is possible to perform a WCA without a definition of what “work” means, i.e. the minimum capabilities it requires?

2.    In accrediting the training, do you regard the WCA itself as fit for purpose, i.e. it is a reliable discriminator between people who are fit to work and people who are not?  I cannot imagine you would endorse a qualification that was below par.
I of course accept that you have no way of knowing how well every WCA is undertaken by a healthcare professional, but I am assuming that you are in effect saying that everyone who successfully completes the training is perfectly able to discriminate accurately.
  
3.    This being the case, in your view what possible explanations could there be for the fact that a significant number (40%) of WCA outcomes are overturned on appeal?  Do you feel that this high failure rate reflects at all on the training you have accredited and/or the WCA the training underpins?

University of Derby Statement:

In April (2011) the University’s business-to-business arm, University of Derby Corporate (UDC), publicly announced it had teamed up with healthcare services provider Atos Healthcare to officially accredit the company’s own disability analysis training for healthcare professionals

Part of UDC’s business involves accrediting training that an organisation already provides internally; assessing that this is well structured, of high quality and promotes employees’ development at work through meeting specific learning outcomes at a recognised academic level. If a company’s training meets all these criteria it can be linked to a formal qualification, which the employee can then add to their CV and use to improve their career development.

This was the case with regard to Atos Healthcare.

UDC was able to accredit the company’s nurse training within an existing academic framework. UDC is not involved in delivering this training but provides quality assurance and moderates the award of a Certificate of Achievement for staff. 

Atos Healthcare’s nurse training programme, and the learning materials used in it, are the sole property of its contract holder, the Department for Work and Pensions (DWP). Any queries on the nature of nurses’ training and the learning materials they use should therefore be directed to Atos Healthcare or the DWP. Atos Healthcare can be contacted on email enquiries@atoshealthcare.com 

From next year (2012) UK nurses will need an undergraduate degree in order to successfully qualify in nursing. UDC’s accreditation of Atos Healthcare’s training will enable existing nurses to put credit points from that qualification towards studying independently for a full degree if they wish, increasing their knowledge and patient care skills.

Atos Healthcare’s own disability analysis training for its nurses has been shortlisted in the 2011 National Training Awards (run by the Department for Business, Innovation and Skills), which is a further endorsement of the training UDC has accredited.

Ends