Getting it right first time - such an obvious objective
The reason it usually doesn't is that it can’t distinguish between cause & effect or means & ends. It therefore inevitably only ever addresses symptoms, which by their very nature reappear. Its preferred approach to problem-solving is not to solve at source, but to create another function to put right the errors. If it too makes mistakes, we end up with another tier and so on. And they wonder why public sector costs are so high . . . . . .
For the #WCA, right-first-time decisions is supposedly top of the priorities but the Government has set itself no targets and does not routinely measure its performance against this obvious mark of success. The problem of course with indisputable measures of success, is that they are also indisputable measures of failure.