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Tuesday, 13 March 2012

WCA Improvement - no real measures after all


Thank you for your Freedom of Information request of 13 March 2012
In your request you stated:
Messrs Grayling & Harrison are agreed that the overriding priority is to ensure that WCA decisions are right first time and it is normal business practice to establish the parameters through which progress can be objectively measured.
You requested the following information:
1) Long term, once the process has settled, what error rate does DWP regard as acceptable and by when?
2) What are historical and current error rates?
3) What milestone dates has DWP set itself to reach the long term acceptable error rate?
At present, DWP does not collect data in relation to WCA Decision Making. It is not therefore possible to provide current or historical information.
As part of a wider quality improvement programme, a Quality Assurance Framework (QAF) was introduced to monitor and improve standards of decision making. The QAF focuses on providing detailed feedback to decision makers to ensure that they give due consideration to all of the available evidence. In the longer term this may involve introducing a measurable error rate however there are no current plans to do so.

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