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Saturday, 28 July 2012

The real attitude to customer service

If you’ve attended a WCA, you will have seen this leaflet.
Two important issues are conspicuous by their absence from it:
1)      Why you might like to have your WCA recorded and how to go about organising it.
2)      To bring along all the information you have – letters from GPs/consultants, X-rays, scan results etc., etc. 

Minister Grayling frequently claims that he has taken up Harrington’s recommendations regarding help and support for claimants.  He also regularly blames ESA decision errors on not having all of the information available, but makes no attempt to ensure it is provided.  It rather looks like they don’t REALLY want to know.

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