Again, no need to be rude.
Tia Junior says:
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You cannot expect to have any credibility when the third stage of your complaints process is shrouded in secrecy. As the Government itself has said “Anonymity breeds complacency”.
If the so-called Independent Tier is truly impartial it has nothing to fear from being open to public scrutiny – just like the Tribunals Service.
The suggestion that impartiality can only be achieved through secrecy is the exactly opposite principle to the one on which the entire UK legal system is based.