This is straight off the Atos website: DWP has been very evasive about this project, but this at least confirms where the publication hold up is
Recording of Assessments
Piloted, following the Harrington Report 2010
Professor Harrington also asked us to pilot the audio recording of assessments to see if it might be helpful to customers and whether it would have any positive effect on quality.
A team was set up to look at the process for:
Getting consentA pilot was then set up inviting 500 ESA customers to have their assessment recorded. The findings of the pilot have been shared with DWP, including the feedback from a cross section of customers who were surveyed about their experience.
Ensuring recordings were appropriately used
Meeting data storage and data protection requirements as set out by the DWP